One of the philosophies mentioned in your text includes the strategy of Plan, Do Check, and Act. Please keep this philosophy in mind when considering the information required below.
1. Discuss the premise of TQ. Then Design a TQ initiative for your company outlining steps that will provide internal and external support for your initiative.
2. Plan a team meeting with your managers and elaborate how together you will disseminate this plan to the entire company.
3. Evaluate the impact of your meeting and the launching of your TQ plan, including two(2) strengths and two (2) weakness of the plan.
1. Discuss the premise of TQ. Then Design a TQ initiative for your company outlining steps that will provide internal and external support for your initiative.
2. Plan a team meeting with your managers and elaborate how together you will disseminate this plan to the entire company.
3. Evaluate the impact of your meeting and the launching of your TQ plan, including two(2) strengths and two (2) weakness of the plan.
Quality Control BZ440.2.1
Assignment 04, Total Quality
Introduction
Quality can be defined as the provision of customers with good quality products and services that are able to meet their wants and needs and satisfy them maximum. On the other hand, total quality is defined as an approach to doing business which maximizes on competitiveness of a company by improving the quality of the product offered. TQ measures on the improvement of an organization towards its products, the services and the modes of delivery. On the other hand, TQ management improves the entire quality of the products and services that is applicable to all businesses.
Key elements that TQ emphasizes on include the strategic planning and approach towards the continuous improvement on the customer-focus initiatives in the company. TQ management is based on the continual improvement for a customer-focused organization. It helps in the use of effective communications and data in order to integrate the TQ discipline into the cultural nature of the organization.
The necessary steps are:
1. Customer focus
It is important for the company to use the customer in order to foster quality improvement. This would be met by training employees on the customer focus to integrate quality in the design process of the entire process of the company in provision of products and services to its customers.
2. Total employee involvement
This would help in the empowerment of the management to provide proper environment to do business. This also helps in boosting high performance in the organization.
3. Centering the process
The process thinking is very important to achieve organizational vision and mission as well as the objectives.
4. Continual improvement
This helps to drive the organization to creatively find the necessary ways on improving on decision making accuracy and allow prediction.
5. Communication
Effective communication is very crucial both internally and also externally. This helps in maintaining morale and motivating both parties which are necessary in steering the company forward to achieve success.
Meeting and Timelines
The meeting involved a group of the company’s staff and stakeholders who discussed a number of objectives and the timelines that would be followed in order to disseminate the quality objectives needed for the company development. In order to come up with the best objectives the meeting looked into a number of issues that affected the quality of the company in terms of operations, products and administering of services in different departments of the company. The company used a number of determinants that would be useful for quality control and necessary to come up with the best objectives. They included customer responses and complaints, company achievements on quality control as well as the policies that are important in planning and implementation of company objectives.
Meeting objectives for TQ
|
Duration
| |
1.
|
The number one step would be to create an internal total quality department in the organization that would be given the full mandate to execute quality control in the company.
|
One week
|
2.
|
To come up with policies that are necessary in the planning, implementation, control and evaluation of quality in the company.
|
One week
|
3.
|
Need for quality education among the staff of the company by involving the staff in the program directly.
|
2 months
|
4.
|
The company promotes quality by equipping all the departments in the company with all the relevant quality materials of production and administration.
|
4 months
|
5.
|
Merging the company to work together with an external quality consultancy company in the TQ plan.
|
One year
|
6.
|
Media coverage on the company improvements and developments on quality to create a good public relation on the same.
|
3 months
|
7.
|
Benchmarking of the company on one of the best quality company in the region with an aim of working together to improve on my company’s quality control.
|
2 months
|
8.
|
To intensely use technology to improve on quality and quality control. This would be practical by equipping all the departments with modern IT systems that will aid on production as well as service delivery that is of high quality.
|
6 months
|
9.
|
To look for financial resources that would be useful in the boost of the TQ implementation plan in the company.
|
Within 6 months
|
These are the meeting objectives that the company came up with and agreed to work on in order for the team to improve on the quality delivered to its customers. The implementation of the same would be a team-work process that would ensure that every one is directly involved in the same. This would ensure that the process is successful and the goals are met within the stipulated time frame.
Evaluation
The TQ plan would be logically set up with a good evaluation plan that would be necessary to oversee its effectiveness. This would be based on the strengths and the weaknesses of the TQ plan. The meeting was effective because it helped the management of the company to come up with the best plan that was effective for the company to improve on quality. It emphasized on the key factors that are necessary for the quality control in any given company that would like to be successful and competitive in the market. The meeting too was very important because a number of quality issues were discussed which exposed a number of loop holes that needed immediate action in order for the company to come up with the best objectives for the same.
Strengths of the TQ
The TQ plan included has a number of strengths that can be used to implement and evaluate quality in the company. These strengths discussed below include, the use of technology to implement, control and evaluate quality, the use of external sources that would aid in the TQ plan, merging with other high quality companies and the active involvement of all staff and stakeholders in the TQ plan.
1. Technological implementation and evaluation of the TQ plan
The company will have an added advantage in the implementation process of the TQ plan in the use of technology to implement, control and evaluate the TQ plan. This will be a time-saving idea which effectively shows the effectiveness of the TQ plan from all corners of the company. It would also be cheaper for the long-term process of the quality control of the company. It is through technology that the company will be able to come up with the best strategies for the successful attainment of the company’s set goals/objectives.
2. Use of external sources in the TQ plan
Using external sources such as quality consultancy agency is a noble idea that can be very effective. It will equip the company with all the necessary strategies that can be enacted in order to ensure that quality is well incorporated in the company for the long-term success. The quality professionals help the company to come up with the best ideas that can be of immense success in the mission. Through this the company is able to achieve easily.
Weaknesses
The TQ plan also has some weaknesses that need to be worked on which include insufficient funds for the project and also inadequate professionals in the company for the implementation of the TQ plan.
1. Insufficient funds
The plan need a lot of funds which the company does not have currently. This calls for active search of financing in order for the company to realize its goals towards the TQ plan.
2. Inadequate professionals
Lack of enough specialists in the TQ plan implementation is costly because it will force the company to look for alternatives in order to help in the implementation, control of the TQ plan. At the same time the financials are not enough. So it becomes a challenge to the company.
References
Jain & P. L. (2014). Quality control and total quality management. New Delhi: Tata McGraw-Hill.
David L.Goetsch & Stanley Davis (2016). Quality Management for Organizational Excellence: Introduction to Total Quality.Boston: Pearson.
