Explain Effective and Ineffective Communication in a professionalism and it's barriers.
C05.V.11.1 Business Communication
Assignment 04,
Effective and Ineffective Communication in a professionalism and it's barriers
Communication is a process of transferring information from one place or person to another place or person. Basically, there are two types of communication and they are effective and ineffective communication. Effective communication means a verbal speech which helps a better understanding between a person or a situation and enable to resolve differences, solve problems, build a respect and trust between communicators. It helps to better connect with friends, family and coworkers. As I am a waiter in a restaurant, effective communication is most important for me. To communicate effectively with clients, such as to describe foods, drinks, desserts, to know the interests of clients and even sometimes if the client do not like the food. There is a saying "first impression is the last impression", it is used to impress clients by verbal communication which builds a good relationship with clients. While communicating with clients, the first step is to have the attention, eye contact and a clear voice. Wait for a clients to complete his/her choices or interests without interrupting to express own ideas. It shows a positive response towards you. Effective communication is very important in every time of our life.
On the other hand, ineffective communication is a that kind of communication that normally occurs when the sender send a message and the receiver do not understand the message or the sender can not able to send a descriptive message. It creates confusion, fighting and frustration on the both sides. This type of communication had happened many times in my life. When I was young and when I started to work first time as a waiter, I did not listen or pay attention with my clients. I had a different kind of fear inside, while I was in front of the clients. I did not maintain eye contact and my body expression because of my lack of experience in communication, which results a loss of the restaurant for a couple of months. Most of the times the customers do not understand what I was describing, because of unclear voice. As from my own experience, when some one starts a new work in a new place, there is a trend to make him down or giving him/her a lot of work and pressure. I think it is also a main reason of ineffective communication among colleagues. In my view, avoiding the listener, not understanding the receiver, noise, unorganized thought, low pitch and tone, impatient listener, different culture and lack of experience leads to ineffective communication, which can create conflict.
Communication is use in our daily life by sending and receiving message which can be verbally or non verbally. It maintains a distance between two parties. Communication can be any spoken words in front of the one or more peoples, like speech of a president, to promote a product, lecture of a professor, etc. As I have mentioned above an effective communication for a waiter is necessary for the prosperity of a restaurant. It avoids worries and build strong chain among the members of the workplace. A good example of effective communication is eyes and facial expressions, hand gestures, general body language and body positioning at the time of communicating with costumers . Trust between colleagues is also a necessary part of good communication. A good internal and external expression shows a valuable response. Explaining in detail of the menu before taking a order from a customer. All steps should be move very carefully in an effective communication. But in an ineffective communication, steps are taken without organizing thoughts. For example, not listening carefully, speaking at the wrong level, being critical and negative, using excessive anger and using poor non verbal communication. Some related activities to ineffective communication are looking up and down in front of the client instead of eye contact, an idea with a lack of confidence to speak up, speaking too fast or too slow, describing the foods without having of full knowledge and irritating or confusing by telling more than needed things. A feeling of strong emotions like angered or unhappy, which feel uncomfortable is a negative effect of communicating. For a worker of a restaurant, this type of communication leads to the loss of the restaurant or to loose a job.
After completing a university, every students have a desire to get a good job. To get a good job, it is very important to be prepared in an internship for a professional carrier. In my situation of internship I do what is the best for the company and how to satisfy a customer, which shows a professionalism. Professionalism means one's performance or behavior at work. It is much more than wearing a expensive coat and tie or getting a certificate of degree. A true professional means to bring up his/her work, not to underestimate anyone and to solve problems. Appearance is most important in a professional carrier. Dressing properly or attractive dressing shows a good appearance in front of the customers. Professional dress like jacket, tie, button up shirt and pants for a men and skirt and top or dress as well as matching shoes with no more than half inch heel for a women makes impression. To be a confident is also necessary in a professionalism. People will see your confidence when they see you and communicate with you. They see a intelligent mind inside you. Confidence in your work helps to satisfy a customer. Similarly, honesty in a professional carrier defines a responsibility and reliability. Any given work, should be done honestly in a certain time with very carefully. It shows who you are what can you do in your life. Lying and cheating can damage a professional life. Being honest, telling truth with a co workers, clients and seniors in a work makes a good reputation.
The medium of sending effective communication needs a appropriate communication channel. Barker, (1981) defines a channel are the means by which messages are communicated. Communication medium used for a business communication are different, like website, email, phone, letters, video conferences and meetings. Proper communication channels helps internal communicators and managers decide on the best way to deliver their message. Factor to consider when choosing appropriate medium of business communication include the need for feedback and the purpose of your message. The non verbal communication channels are evaluated by the richness of feedback. For example, the richest medium for a communication is face to face encounters. Every messages or communication has its purpose to deliver. Purposes can be different from the time, situation and place. It also include that whom the message is going to be deliver. To obtain a good feedback, the purpose of a message should be clear and understanding to improve the business communication. Effective communication can have a very bad impact to a message receiver by the effect of barriers. Such as fear, which is psychological barrier can give a bad impression while communicating message. Similarly, the result of a sensory dysfunction, either on the part of receiver or sender is called physiological barrier in communication. Communication skills are heavily impact by the physical factors. At last, slow communication, communication which create misunderstanding between different people of age, culture, ethnic backgrounds and different levels of industry experience can occur by language barrier. If the receiver do not understand what the sender wants to deliver in a message, it shows a lack of experience in the area of communication.
References
Donald Clark (2013, December 14). Communication and Leadership. Retrieved from http://www.nwlink.com/~donclark/leader/leadcom.html
Berlo, D.K. (1960). The process of communication. New York, New York: Holt, Rinehart, & Winston.
Joe Taylor Jr. (n.d.). Professional and Business Communication. Retrieved from http://smallbusiness.chron.com/professional-business-communication-2810.html
Teri Susan Kwal Gamble, Michael W. Gamble (2013). Interpersonal Communication: Buildings Connections Together. Los Angeles: SAGE Publications.
John V. Thill, Courtland L. Bovee (2013). Excellence in Business Communication (10th Ed.). London: Pearson Education.
